Creative Unseen Privacy Policy

Effective Date: 23/06/2023

At Creative Unseen, we take the privacy of your personal data seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our website. We are committed to safeguarding your data and ensuring that it is handled in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Creative Unseen is a UK-based company focused on helping individuals and organisations harness creativity. We comply with the GDPR in handling all personal data provided by visitors and users of our website.

If you have any questions about this privacy policy or our data practices, please contact us at:
Email: hello@creativeunseen.com

2. What Information We Collect

We may collect the following types of personal data:

  • Name and contact details: Includes your name, email address, phone number, and any other contact information you provide when filling out forms or signing up for services.
  • Account Information: If you create an account, we will collect login credentials such as your username and password.
  • Communications: Any messages you send to us, including queries and customer service requests.
  • Usage data: Information about how you interact with our website, such as IP addresses, browser type, referral sources, and the pages you visit.
  • Cookies: We use cookies to collect data on your browsing behaviour and preferences. For more information, please refer to our Cookie Policy.

3. Why We Collect This Information

We collect personal data to:

  • Provide services: To register you for events, deliver content, or allow you to interact with features on our website.
  • Communicate with you: To respond to your enquiries, send important notices, or provide updates about our services.
  • Improve user experience: To understand how visitors use our site, ensuring we provide relevant and tailored content.
  • Marketing purposes: If you consent, we may send you promotional materials about our services and events that may interest you.

4. How We Collect This Information

We collect data in the following ways:

  • Directly from you: When you fill out forms, sign up for services, or communicate with us via email or chat.
  • Automatically: We use cookies and similar technologies to collect usage data about how you navigate our website.
  • Through analytics tools: We use first-party data tracking to analyse website traffic and user behaviour.

5. How We Use Your Data

We only use the information we collect for the following purposes:

  • To deliver and improve services: We use your personal information to ensure the smooth operation of our website and to improve the content and services we provide.
  • To personalise user experience: We analyse how users interact with our website to provide customised experiences.
  • To communicate with you: We use your contact information to respond to queries, provide customer support, and send service-related updates.
  • Marketing: With your consent, we may use your email address to send you newsletters or promotional information about our products and services.

We do not engage in third-party data tracking or share your data with third parties for marketing purposes.

6. Your Rights

As a data subject under GDPR, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request corrections to your personal data if it is inaccurate or incomplete.
  • Erasure: You can request that we delete your personal data under certain conditions.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Data portability: You can request that we transfer your personal data to another organisation.
  • Objection: You can object to the processing of your personal data.

To exercise any of these rights, please contact us at hello@creativeunseen.com.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required by law. Once your data is no longer needed, we will securely delete or anonymise it.

8. Data Security

We are committed to protecting your personal data. We implement appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review it regularly.

If you have any questions or concerns about our privacy policy or data practices, please contact us at hello@creativeunseen.com.

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